Error: QuickBooks is unable to send your email to Outlook

  • SitE
  • 12 Sep 2018
  •   Comments Off on Error: QuickBooks is unable to send your email to Outlook

QuickBooks has become the most reliable accounting software for different businesses company. Some of its excellent features include online banking, customer invoices, bill processing, invoices, and tax management, and many more. This made conducting business tasks very easy and effective as well.

With all these excellent, QuickBooks user has to still experience some error at times. In this article we will be highlighting a particular error i.e. “Error: QuickBooks is unable to send your email to Outlook.” This article aims to give out necessary information about the error and enables users to successfully resolve the error.

Error QuickBooks is unable to send your email to Outlook
Error QuickBooks is unable to send your email to Outlook


“Error: QuickBooks is unable to send your email to Outlook,” may be caused due to the following reason:

  • When the email setting is inaccurate
  • When the MAPI32.dll file is corrupted or damaged
  • When damage occurs during QuickBooks installation
  • If QuickBooks is running as the Administrator
  • If the Outlook installation is corrupted or damaged
  • If the Outlook is opened in the background while trying to send an email via QuickBooks


Perform the given solution below to resolve the error, “Error: QuickBooks is unable to send your email to Outlook.” If you are fortunate the error will be resolved after performing the first solution. In case it doesn’t attempt to perform all the solution steps in order.

Solution 1: Verify that the QuickBooks is not run as Administrator

  • Right-click the QuickBooks icon and click on Properties.
  • Click on the Compatibility 
  • Un-select the option Run this program as Administrator.
  • Click on Okay.
  • Close the QB Point of sale Window 10 and restart the QuickBooks.

Solution 2: Check whether the email preference in QuickBooks is set accurately

Note: In case you are using the Quickbooks Microsoft email Outlook along with the Microsoft Exchange Server then before you check the preference, go to Outlook and log in

  • Click on Edit Preferences >Send Forms.
  • Select the My Preferencestab and choose the Send e-mail usingoption according to your preference, and then click on OK.
  • After it is correctly set, follow the steps to toggle:
    1. Click on Edit Preferences >Send Forms.
    2. Select the My Preferencestab, click on the QuickBooks E-mail, and then select OK.
    3. Click on Edit Preferences.
    4. Click on Outlook > OK.
  • Shut down QuickBooks as well as other running programs
  • Resume the Windows
  • Resume the QuickBooks
  • Attempt to Email the Transaction Or Report

Solution 3: Check whether the email preference in Internet Explorer is set accurately

  • Close the QuickBooks
  • Go to the Internet Explorer
  • Click on Tools >Internet Options
  • Select the Programs tab
  • View the Programs tab and check that an accurate email program is chosen as the default email program.
  • Select the Outlook Express in case you are attempting to send the email via Outlook Express. Once you select it click on ApplyOK.
  • Exit Internet Explorer
  • Run QuickBooks.

We hope that by performing the above solution you are able to resolve the error. However, if it didn’t work, there are also more solutions that you can follow to fix this error. To get them, feel free to call us at 1800-865-4183. Our Team of Expert is available 24/7 at your service. You can also contact us live via Live Chat Support on our Website.

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